FETCH PET INSURANCE APP
Easily file pet insurance claims
Use our app to submit a claim in minutes, track your claim anytime and get paid back fast. Once your claim is approved, you’ll be paid back up to 90% of your unexpected vet bill in as little as 2 days via direct deposit.
“I’m fast, but Fetch’s claims process is faster.”
Get the app for a pawsitive claims experience
See what pet parents have to say about submitting claims with our app.
Easy claims process
So easy to submit!
- Coley R.
Great pet insurance
Easy-to-use app for submitting claims, love it!
- Patrick M.
Easy to use - great company
It’s easy to submit claims and reimbursement is timely!
- Ashley S.
All reviews are from the Apple App Store.
Submitting claims is so easy, your puppy could do it
Visit any vet in Canada or the U.S., then log in to your account online or in the Fetch Pet Insurance app to file a claim in a few simple steps.
Rated 4.8 in the App Store & Google Play. *Updated April 2024.
Upload your documents and give us the details
Make sure you have your finalized invoice (aka your vet bill) and your pet’s medical records before submitting a claim. Let us know what happened by following the instructions on the claim form.
Set up direct deposit
Setting up direct deposit as your preferred payment method is the quickest way to get reimbursed. You can get paid back 5-10 days faster than a check in the mail.
Get paid back fast
Once your claim is approved, you’ll be paid back up to 90% of your unexpected vet bill in as little as 2 days via direct deposit.
What the Fetch app puts at your fingertips:
Get paid back faster
Set up direct deposit so you get paid back 5-10 days faster than checks.
Stay in the know on claims
Track the status of open claims and see the details of every claim you’ve ever submitted.
Get support 24/7
Our interactive chat is available 24/7 to answer your questions.
Upload medical records easily
Add your pet’s medical records in minutes — it’s as easy as snapping a picture on your phone. Do it now to make your claims experience fast and easy.
See the details of your payout
Get a detailed breakdown of how your payout was calculated for every approved claim.
Reminder! Submit claims within 90 days of your pet’s vet visit
If your pet gets sick or hurt, we know that dealing with insurance will probably not be the first thing on your mind. Still, this is really important to be aware of:
Claims must be submitted within 90 days of your pet’s vet visit to be eligible for reimbursement. If you submit a claim more than 90 days after the date of service, it won’t be covered.
Want to get your claims in quickly? The fastest, easiest way to submit claims and get paid back is through the Fetch Pet Insurance. Get it in the App Store or Google Play.
Pet insurance claims FAQs
Why do you need my pet’s medical records?
Medical records from a checkup show us your pet’s medical history and let us see what we can cover, which allows us to process your claim quickly. If you're not sure if you have the right records, ask your vet for “SOAP notes.” The records you receive should include any exam notes and lab results.
What are SOAP notes?
They are detailed medical records from the 12 months before you signed up for Fetch - your vet may refer to them as SOAP notes, and they’re required for us to process your claim.
Where can I see what my policy covers?
You can find all of the details regarding your coverage (including what we can and can’t cover) by logging into your Fetch account and reviewing your policy documents. Not a member yet? You can find more information about what pet insurance covers or view a Fetch Pet Insurance sample policy.
How can I check my claim status?
You can check your pet insurance claim status anytime in the Fetch Pet Insurance app or your online account. We’ll also email you with updates, so keep an eye on your inbox.
What does an annual deductible mean in pet insurance?
Your deductible is the amount of veterinary care you need to pay for yourself each year before we can reimburse you for claims. Choosing a higher deductible will make your price lower, but you'll pay more out of pocket before your insurance begins paying you back. Learn more about pet insurance costs.