Fetch, Inc. (Fetch) offers its customers mobile alerts regarding informational messages about pet insurance policy, claim updates, and payment reminders by SMS message (the "Service") to short code 30358. By participating in the Service, you are agreeing to these Terms and to the Privacy Policy.
Fetch. Inc. offers its customers mobile alerts regarding pet insurance policy changes, insurance claim updates, and payment reminders by SMS message (the "Service") on short code 33824. By participating in the Service, you are agreeing to these Terms and to the Privacy Policy.
Signing Up and Opting-In to the Service
Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions. You may not enroll if you are under 18 years old. Before the Service will start, you will need to agree to these Terms. Fetch. Inc. reserves the right to stop offering the Service at any time with or without notice.
By opting into the Service, you:
- Authorize Fetch, Inc.to use auto dialer or non-auto dialed technology to send text messages to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in).
- Authorize Fetch. Inc. to use auto dialer or non-auto dialed technology to send recurring text messages to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in).
- Acknowledge that you do not have to agree to receive messages as a condition of purchase.
- Confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in.
- Consent to the use of an electronic record to document your opt-in. To request a free paper or email copy of the opt-in or to update our records with your contact information, contact us by email [email protected], or call Customer Service at 855-619-0201. To view and retain an electronic copy of these Terms or the rest of your opt-in, you will need (i) a device (such as a computer or mobile phone) with Internet access, and (ii) and either a printer or storage space on such device. For an email copy, you'll also need an email account you can access from the device, along with a browser or other software that can display the emails.
- Consent to the use of an electronic record to document your opt-in. To request a free paper or email copy of the opt-in or to update our records with your contact information, call customer service at 1-844-928-2144. To view and retain an electronic copy of these Terms or the rest of your opt-in, you will need (i) a device (such as a computer or mobile phone) with Internet access, and (ii) and either a printer or storage space on such device. For an email copy, you'll also need an email account you can access from the device, along with a browser or other software that can display the emails.
Content You May Receive
Once you affirm your choice to opt-in to the Service, your message frequency may vary. You may receive an alert when instances occur such as:
Once you affirm your choice to opt-in to the Service on short code 33824, your message frequency may vary. You may receive alerts about:
- Informational messages i.e., pet policy updates/changes
- Pet insurance policy changes
- Insurance claim notification
- Insurance claim updates
- Payment reminders
Charges and Carriers
Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service. Supported carriers are AT & T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Service may not be available on all wireless carriers. Fetch, Inc. may add or remove any wireless carrier from the Service at any time without notice. Fetch, Inc., and mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.
Standard message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service.
The Service may not be available on all wireless carriers. Fetch. Inc. may add or remove any wireless carrier from the Service at any time without notice. Fetch. Inc. and mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.
To Stop the Service
To stop receiving text messages from Fetch, Inc. text the word STOP to 30358 any time or reply STOP to any of the text messages you have received from Fetch Inc. After texting STOP to 30358, you will receive one additional message confirming that your request has been processed.
To stop receiving text messages from Fetch. Inc., text the word STOP to short code 33824 any time or reply STOP to any of the text messages you have received from Fetch. Inc. After texting STOP to short code 33824, you will receive one additional message confirming that your request has been processed.
Questions
You can text HELP for help at any time. This will provide you a toll-free phone number (855-619-0201) to call for assistance. You can also contact us at [email protected] or mail us at Fetch, Inc PO Box 1489 Bolingbrook, IL 60440.
You can text HELP for help at any time to short code 33824. This will provide you with customer service toll free number 1-844-928-2144. You can also contact us at Fetch Inc, PO Box 1489 Bolingbrook, IL 60440.
Changes to Terms
These Mobile Terms and Conditions are subject to change at any time without notice.
