Onboarding 101
Welcome to Fetch Pet Insurance! Now that your pet is enrolled, here’s how to set yourself up for success.
Download the Fetch app >
Set up direct deposit >
Get detailed medical records >
Be aware of the waiting period >
“I’m all ears.”
Download the Fetch Pet Insurance app
The Fetch app is the fastest, easiest way to submit claims and get paid back. Download it now in the App Store or Google Play.
What do you get with the app?
Simple document scanning
Scan invoices and medical records with multiple pages and upload them all in one file.Claim status and details
Track the status of open claims and see the details of every claim you’ve ever submitted.Fast reimbursement
Set up direct deposit so you get paid back 5-10 days faster than you would be with checks.Explanation of benefits
Get a detailed breakdown of how your payout was calculated for every approved claim.
NEW!
Direct deposit to your bank account
Get paid back 5 - 10 days faster for approved claims with direct deposit straight to your bank account or debit card. Payments are secure and there are no hidden fees.
Add direct deposit
Get detailed medical records
Has your pet had a checkup in the last 6 months? If not, please contact your vet to schedule one ASAP.
Why do I need to get my pet a checkup?
You’ll be asked to upload medical records from a recent checkup when you submit a claim. Those records will show us your pet’s medical history and let us see what we can cover, which will allow us to process your claim quickly.
What kind of medical records should I ask for?
To make sure you get the right kind of medical records, tell your vet you need “SOAP notes.” The records you receive should include any exam notes and lab results. Please keep the medical records somewhere safe so you have them when you need them.
What happens if I don’t get my pet a checkup?
Without the medical records from a checkup, we might not be able to process your claims at all. (In other words: There’s a chance we won’t be able to pay you back.)
Is the checkup covered?
Checkups are considered routine and preventive care, which we don’t cover. But getting your pet a checkup is the key to maximizing your coverage — it ensures that we’ll be able to cover as many new conditions as possible.
What is the waiting period?
The waiting period, of up to 15 days, begins on the first effective day of your policy. We’ll email you on day one with all of the details.
Here’s what you need to know about the waiting period:
Accident or illness claims
We cover conditions that occur after the waiting period of up to 15 days.
Any claims you submit during the waiting period will not be covered.
Any accident, injury or illness that occurs during the waiting period will be considered a pre-existing condition, which means it won’t be eligible for coverage.
There’s also a 6-month waiting period before injuries of the hips and knees can be covered. But you can waive the waiting period for knee injuries by having your pet examined by a vet within 30 days after enrollment to determine that they don’t have any relevant pre-existing conditions.
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