The charge you see is your payment for
Fetch Pet Insurance — the most comprehensive coverage in the U.S. & Canada
We're proud to protect over 450,000 pets and counting!
Use any veterinarian in the U.S. or Canada
Rated 'Excellent' on Trustpilot
Why are you charging me now?
When you signed up for pet insurance, you chose to be billed monthly, quarterly or annually. We charge you based on the cadence you selected.
When will you charge me next? How much?
To see your next billing date and how much you’ll be charged, log into the Fetch app or your online account.
What does my pet’s policy cover?
Fetch provides the most comprehensive coverage in the U.S. and Canada. This includes coverage for cuts, foreign object ingestion, broken bones, vomiting, diarrhea, chronic conditions like diabetes and cancer and so much more.
Fetch also covers what other providers charge extra for or don't cover at all, like hereditary conditions linked to breed, injury and disease in every adult tooth (not just the 4 canines) and sick-visit exam fees.
Member resources
Get to know your coverage
You have the most comprehensive pet insurance there is. Learn what’s covered, what isn’t, which vets you can use and more.
See coverage details >How to submit claims
What documents are required? How does reimbursement work? Get a quick overview of everything you need to know about claims.
Learn about claims >New to Fetch?
Check out our pet insurance onboarding guide now to make sure you’re set up for success.
View onboarding guide >Ratings aggregated from the App Store & Google Play.

Get paid back faster with our app
With 7,000+ five-star ratings, the Fetch app is the easiest way to manage your account, file claims and get paid back — fast.
Simple document scanning
Scan invoices and medical records with multiple pages and upload them all in one file.
Claim status and details
Track the status of open claims and see the details of every claim you’ve ever submitted.
Fast reimbursement
Set up direct deposit so you get paid back 5-10 days faster than you would be with checks.
Contact us
Chat
Our interactive chatbot is available 24/7 to answer your questions.
For live chat, our member experience specialists are available during these hours:
Monday - Friday: 9AM - 8PM EDT
Saturday: 10AM - 6:30PM EDT
Phone
1.866.467.3875 (Service)
Monday - Friday 9AM - 6PM EDT
Mailing address
PO Box 1489
Bolingbrook, IL 60440